Terms & Conditions
1 Booking Arrangements
You are asked to book direct with us on the booking form enclosed. Heritage Touring reserves the right to increase or decrease the tour cost prior to final contracts with the client. When confirming your reservation, you are asked to pay a deposit. When a confirmation is dispatched it is at this time that a binding contract with Heritage Touring comes into existence. Payment of the balance is due no later than 8 weeks prior to departure. Bookings made within 8 weeks of departure require full payment. Any balance due that is not received by us within the timescale may result in the travel arrangements being liable to cancellation by Heritage Touring.
2 Cancellation by the Client
Cancellations must be made in writing. The effective date for cancellation is the date when we receive a written notice – a cancellation charge is applicable as follows:
Tours cancelled 56 days or more before departure – Loss of deposit only
28 to 55 days before departure – 50% of tour costs but not less than the deposit:
14 to 27 days before departure – 90% of tour costs:
0 to 13 days before departure – 100% of tour costs:
3 Amendments and Cancellation by Heritage Touring
(a) Holidays and tours featured in this publication or on our website are subject to availability at the time of booking. A minimum number of guests are required for all tours, in the event of insufficient bookings being made and a holiday or tour being cancelled as a result, you will be notified at least 30 days beforehand and all monies refunded to you. No further liability will arise for Heritage Touring once the monies have been refunded. Please note, changes and errors occasionally occur we reserve the right to make changes to and correct errors in advertised prices at any time before the tour is confirmed.
(b) Our holidays and tours are planned many months in advance and details are often unclear at the planning stage; further, tours may be changed, or not able to be conducted, due in whole or part to circumstances beyond our control. For example, and without limitation, such circumstances include war or threat of war, riots, civil strife, terrorist activity, industrial disputes, transportation difficulties, natural or nuclear disaster, fire or adverse weather conditions, insolvency of suppliers or other unusual or unanticipated circumstances which neither Heritage Touring nor our suppliers can control. Should this happen you will be notified as soon as reasonably practicable and Heritage Touring will, at our discretion, endeavour to offer you an alternative within the spirit of the tour’s theme where possible. However, should this not prove possible for any reason, you will not be entitled to any refund of monies you had paid. In no circumstances will Heritage Touring have any liability for any losses suffered by you as a result of this.
You must take up any complaints with the relevant supplier and our local representative at the time. Problems should be able to be rectified there and then. If you still remain dissatisfied, any complaint must be made in writing to us within 28 days of your return.
5 Conditions of Carriage
This offer is the sole responsibility of the tour operator. It is not issued on behalf of, and does not commit any independent organization/carriers whose services are used.
6 Travel Regulation Insolvency Protection
Heritage Touring Ltd is a company committed to customer satisfaction and consumer financial protection. In accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Heritage Touring Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Heritage Touring Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC. This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.
Claims – In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at firstname.lastname@example.org . Please ensure you retain the booking confirmation form as evidence of cover and value. In addition Heritage Touring operates a client trust account where money paid for tour is held until after the tour has been completed.
7 Our liability: Subject to Clauses 1 to 6 of these Terms and Conditions
(a) We accept responsibility, other than for personal injury, should any part of the holiday arrangement which you book with us not be supplied as described and not be of a reasonable standard.
(b) We accept responsibility where you suffer death or personal injuries as the result of an activity forming part of the holiday arrangements you book with us only to the extent that Heritage Touring is legally liable for such death or injury.
(c) Our acceptances of liability and obligation to pay compensation pursuant of clauses (a) and (b) above are strictly limited pursuant to all applicable laws.
(d) If any client suffers death, injury or illness arising out of activity which does not form part of the inclusive holiday arrangements or excursion arranged through us, and providing we are legally liable, we may at our discretion offer advice and guidance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to you undertaking to assign costs recovered or any benefits received to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £500 in total. The contract and all matters arising from it are governed by English Law and subject to the exclusive jurisdiction of the courts of England and Wales. Heritage Touring is the Trading Name of Heritage Touring Ltd.
We cannot accept any liability for any delays in travel arrangements in the UK or to and from the UK where cancellation or delay is caused by adverse weather conditions, the action of port authorities, air controllers, mechanical breakdown, strike, industrial action or otherwise. In certain cases you may be able to claim from your travel insurance policy.
9 Surcharges – European Holidays
We will only levy a surcharge if a fluctuation in the exchange rate used to calculate your tour should increase our costs in excess of 2% of the total cost of the tour. If any surcharge is greater than 10% of the cost of your holiday you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us or alternatively purchase another holiday. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose this option. If you do not tell us within this period we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid when the final balance is due as printed on your invoice or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either.
We strongly advise clients to take out the appropriate holiday insurance to cover cancellation charges and any other eventualities should for any reason you have to cancel your booking.
To check availability or to book a tour
Telephone 01794 342249 or from abroad 0044 1794 342249
PAYMENT: To confirm your booking a non-refundable deposit is payable per person per tour, the amount due is shown on the tour cost. The deposit and final balance can be paid by BACS, debit or credit card (MasterCard Visa only) or a cheque.