1 Booking Arrangements
You are asked to book direct with us on the booking form enclosed.
Heritage Touring reserves the right to increase or decrease the tour
cost prior to final contracts with the client. ( Stirling Cheques
Only ) to be made payable to Heritage Touring. When confirming your
reservation, you are asked to pay a deposit. When a confirmation is
dispatched it is at this time that a binding contract with Heritage
Touring comes into existence. Payment of the balance is due no later
than 8 weeks prior to departure. Bookings made within 8 weeks of departure
require full payment. Any balance due that is not received by us within
the timescale may result in the travel arrangements being liable to
cancellation by Heritage Touring.
2 Cancellation by the Client
A cancellation charge is applicable as follows:
Tours cancelled 56 days or more before departure - Deposit only:
55 to 28 days before departure - 30% of tour costs but not less
than the deposit:
27 to 14 days before departure - 50% of tour costs:
13 to 7 days before departure - 75% of tour costs:
0 to 7 days before departure 100% of tour costs:
We strongly recommend that you
have holiday insurance to cover cancellation charges and other eventualities.
Details available on request.
3 Amendment and Cancellation by Heritage
Touring
(a) Holidays and tours featured in this publication are subject
to availability at the time of booking. A minimum number of guests
is required for all tours and, in the event of insufficient bookings
being made and a holiday or tour being cancelled as a result, you
will be notified at least 14 days beforehand and all monies refunded
to you. No further liability will arise for Heritage Touring once
the monies have been refunded.
(b) Our holidays and tours are planned many months in advance
and details are often unclear at the planning stage; further, tours
may be changed, or not able to be conducted, due in whole or part
to circumstances beyond our control. For example, and without limitation,
such circumstances include war or threat of war, riots, civil strife,
terrorist activity, industrial disputes, transportation difficulties,
natural or nuclear disaster, fire or adverse weather conditions,
insolvency of suppliers or other unusual or unanticipated circumstances
which neither Heritage Touring nor our suppliers can control. Should
this happen you will be notified as soon as reasonably practicable
and Heritage Touring will, at our discretion, endeavour to offer
you an alternative within the spirit of the tour's theme where possible.
However, should this not prove possible for any reason you will
not be entitled to any refund of monies you had paid. In no circumstances
will Heritage Touring have any liability for any losses suffered
by you as a result of this.
We strongly recommend that you
have holiday insurance to cover cancellation charges and other eventualities.
Details available on request.
4 Conditions of Carriage
This offer is the sole responsibility of the tour operator. It is
not issued on behalf of, and does not commit any independent organisation/carriers
whose services are used.
5 Complaints
You must take up any complaints with the relevant supplier and our
local representative at the time. Problems should be able to be
rectified there and then. If you still remain dissatisfied, any
complaint must be made in writing to us within 28 days of your return.
6 Packages
Under the terms of the Package Travel, Package Holidays and Package
Tours Regulations 1992, a package exists if you book two or more
different components with us, e.g. travel plus accommodation. Heritage
Touring have, in accordance with the legislation, made provision
where appropriate, to provide financial security. Heritage Touring
operates a client trust account.
7 Our liability
Subject to Clauses 1 to 7 of these Terms and Conditions
(a) We accept responsibility, other
than for personal injury, should any part of the holiday arrangement
which you book with us not be supplied as described and not be of
a reasonable standard.
(b) We accept responsibility where you suffer death or personal
injuries as the result of an activity forming part of the holiday
arrangements you book with us only to the extent that Heritage Touring
is legally liable for such death or injury.
(c) Our acceptances of liability and obligation to pay compensation
pursuant of clauses (a) and (b) above are strictly limited pursuant
to all applicable laws.
(d) If any client suffers death, injury or illness arising
out of activity which does not form part of the inclusive holiday
arrangements or excursion arranged through us, and providing we
are legally liable, we may at our discretion offer advice and guidance
to help you in resolving any claim you may have against a third
party, providing we are advised of the incident within 90 days of
the occurrence. Where legal action is contemplated our authority
must be obtained prior to commencement of proceedings and be subject
to you undertaking to assign costs recovered or any benefits received
to ourselves. Our costs in respect of the above on behalf of you
and your party shall not exceed £500 in total. The contract
and all matters arising from it are governed by English Law and
subject to the exclusive jurisdiction of the courts of England and
Wales. Heritage Touring is the Trading Name of Heritage Touring
Ltd.
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